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AutoFM

Services

Hard services facilities management, self-delivered

Self-delivered engineering — planned maintenance, water hygiene, 24/7 reactive repairs and installation — plus integrated soft services from vetted partners. We also provide AI robot solutions for contractors: large-scale suppliers are ready to use them on cleaning, inspection and repetitive rounds.

One helpdesk, one platform, the right people

Your sites
AutoFM helpdesk & AiMS
Our engineers
Vetted specialists

You call one number. AiMS routes the job to our own multi-skilled engineers or a vetted specialist — and records both the same way.

Planned maintenance & compliance

Planned Maintenance & Statutory Compliance

Trained engineers deliver your PPM programme and statutory inspections on schedule, so reactive call-outs fall year on year and every certificate is in one place.

What we do

  • SFG20-aligned PPM schedules for M&E plant and building fabric
  • Commercial gas safety inspections and certificates (CP42 catering, CP17 non-domestic)
  • F-Gas leak checks and record keeping for refrigeration and air conditioning
  • Legionella risk assessments, water tank chlorination and L8 monitoring
  • EICR fixed wire testing, emergency lighting and fire alarm servicing
  • Lift, fire door and pressure system inspection coordination

How we deliver

Scheduled engineer visits from the AiMS compliance calendar; certificates and evidence uploaded on site and stored in your certificate library.

Standards & regulations

  • Gas Safe
  • IGEM/UP/1A
  • F-Gas Regulation
  • ACoP L8 / HSG274
  • BS 7671
  • SFG20

Related client stories

24/7 reactive maintenance

24/7 Reactive Maintenance & Helpdesk

One number, any hour. Our helpdesk triages the call, AiMS dispatches the right multi-skilled engineer, and you watch progress live until trading resumes.

What we do

  • 24/7/365 helpdesk with priority-based SLAs (P1–P4)
  • Multi-skilled mobile engineers covering gas, electrical, plumbing and fabric
  • Make-safe first, then permanent repair — get trading again within hours
  • Root-cause reports with preventative quotes to stop repeat failures
  • Out-of-hours attendance without waking your own team

How we deliver

Helpdesk logs → AiMS classifies and dispatches → engineer app records arrival, works and completion → you see every step in real time.

Standards & regulations

  • SLA tiers P1–P4
  • BS EN 15221-3

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Installation & projects

Installation & Projects

From a single plant-room upgrade to a full commercial kitchen refurbishment — planned around your trading hours and delivered by our own project team.

What we do

  • HVAC and commercial gas system installation and replacement
  • Commercial kitchen refurbishment, extract and catering equipment
  • Plant rooms, boilers, water heaters and pressurisation units
  • Altro safety flooring, cap-and-cove and kitchen floor replacement
  • Doors, joinery and fire-stopping reinstatement after asbestos removal
  • Construction Phase Plans (CPP), RAMS and H&S audit readiness

How we deliver

Dedicated project manager, in-house estimating and stock, phased programmes that keep the site trading, full H&S documentation.

Standards & regulations

  • CDM 2015
  • Fire Risk Assessment (FRA)
  • BSA H&S audits

Related client stories

Managed services

Managed Services & Supply Chain

Integrated FM under one contract: hard services we self-deliver, and cleaning, security, grounds, waste and other soft services from vetted partners — one helpdesk, one SLA, one AiMS record.

What we do

  • One integrated contract for engineering and the soft services the estate still needs
  • Onboard your incumbent suppliers onto the AiMS supplier portal
  • Single SLA framework and monthly performance scorecards
  • Fair, published rates and prompt payment for the supply chain
  • Dedicated account manager and monthly review meetings
  • Quote-approval thresholds and three-way invoice matching

How we deliver

Supplier portal for jobs, quotes, certificates and invoices; monthly reviews using AiMS data rather than anecdotes.

Standards & regulations

  • ISO 41012

Related client stories

Robot solutions

AI robot solutions for contractors

FM is one side of what we do. The other is AI robot solutions for the contractors who carry out the work. Large-scale suppliers are ready to use them — repetitive cleaning, inspection and site rounds done by a robot, with a person taking back anything the robot cannot finish.

What we do

  • Robot solutions for specialist contractors and large-scale suppliers, not only inside our own FM contracts
  • Cleaning, inspection and repetitive rounds a robot can do safely
  • Dispatch and monitoring, with hand-back to a person when the robot is stuck
  • The same AiMS work-order record, whether a person or a robot did the task

How we deliver

Suppliers run the robots on their own jobs. AiMS assigns the task, stores the evidence and hands the job to an engineer when a person is needed.

Standards & regulations

  • Human hand-back on exceptions
  • People approve safety-critical steps

Engineering disciplines

Multi-skilled mobile engineers, backed by specialists where the job demands it.

Full FM capability

The complete picture

How each FM function is delivered today — by our own team, by vetted partners or managed on AiMS.

Technical consultancy

Technical Consultancy

Advisory or hands-on: we optimise how you buy and run FM — contract reviews, compliance audits, cost benchmarking — and can mobilise the fix ourselves.

  • FM procurement strategy and tender support
  • Contract and SLA review
  • Compliance and risk audits with remediation plans
  • Maintenance cost benchmarking across sites
  • Asset condition surveys and capital planning

Talk to us about your sites

Single building or a national estate — we'll scope it with you and price it transparently.

Request a quoteBook a demo